--- title: Service Level Policy description: Service Level Policy --- [Skip to content](https://support.drop.com.au/service-level-policy#main-content) [![logo-drop](https://support.drop.com.au/hs-fs/hubfs/logo-drop.png?width=160&height=46&name=logo-drop.png)](https://www.drop.com.au/) - About Show submenu for About - [About Drop.com.au](https://www.drop.com.au/about-drop.com.au.html) - [Contact Us](https://www.drop.com.au/contact-us.html) - [Help/FAQs/Policies](https://www.drop.com.au/help.html) - [Login](https://www.drop.com.au/my_account/index.php?rp=/login) Open main navigation Close main navigation - About Show submenu for About - [About Drop.com.au](https://www.drop.com.au/about-drop.com.au.html) - [Contact Us](https://www.drop.com.au/contact-us.html) - [Help/FAQs/Policies](https://www.drop.com.au/help.html) - [Login](https://www.drop.com.au/my_account/index.php?rp=/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Drop FAQs & Policies](https://support.drop.com.au/?hsLang=en-au) 2. [Policies](https://support.drop.com.au/policies?hsLang=en-au) # Service Level Policy ### Service Level Policy At Drop.com.au Pty Ltd ("Drop.com.au") we have a commitment to high service level standards for our all our clients. You can choose any of the following communication options to get our attention. - email us at [support@drop.com.au](mailto:support@drop.com.au) and we will respond within 24 hours (business days). - post letters to us at: DROP.COM.AU Customer Service 8 East Concourse BEAUMARIS, VIC 3193 AUSTRALIA We will use our best endeavors to make our website available at all times, but cannot guarantee it will operate without interruptions or be error free. We cannot accept liability for any cases of its unavailability. Access to the website is free to all. Access to password protected sections of the website is limited and can be accessed with a valid Drop user account. Automated solutions, including tools, software applications and online systems used to access Drop.com.au user accounts, whois details and any other domain related information, can only be used with permission. Please contact us to obtain permission. We reserve the right to (i) refuse the provision of Services to any user, (ii) cancel user accounts and (iii) cancel, change and modify Services offered to users. - [Domain FAQs](https://support.drop.com.au/domain-faqs?hsLang=en-au) - [Corporate Info](https://support.drop.com.au/corporate-info?hsLang=en-au) - [Policies](https://support.drop.com.au/policies?hsLang=en-au) - [ICANN Policies](https://support.drop.com.au/icann-policies?hsLang=en-au) - [auDA Policies (since 12 April 2021)](https://support.drop.com.au/auda-policies-since-12-april-2021?hsLang=en-au) - [Legacy auDA Policies (before 12 April 2021)](https://support.drop.com.au/legacy-auda-policies-before-12-april-2021?hsLang=en-au) [![logo-drop](https://support.drop.com.au/hs-fs/hubfs/logo-drop.png?width=320&height=92&name=logo-drop.png "logo-drop")](https://www.drop.com.au/) 123 Waverly Pl., Boston, MA 02135 [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, Trillion Pty Ltd [Domain Drop Catching](https://www.drop.com.au/daily-drop-list.html) [Domain Registration](https://www.drop.com.au/my_account/cart.php?a=add&domain=register) [Domain Aftermarket](https://www.drop.com.au/my_account/ams.php) [Pricing](https://support.drop.com.au/domain-registration-prices?hsLang=en-au) [Terms & Conditions](https://support.drop.com.au/customer-agreement?hsLang=en-au) [Privacy Policy](https://support.drop.com.au/privacy-policy?hsLang=en-au) [Help/FAQs/Policies](https://support.drop.com.au?hsLang=en-au) [About Us](https://support.drop.com.au/about-drop.com.au?hsLang=en-au) [Contact Us](https://www.drop.com.au/contact-us.html) [Helpful Links](https://www.drop.com.au/links.html)          ![ISO 27001 Certified](https://www.drop.com.au/images/ISM_ISO27001_white.svg "ISO 27001 Certified") [![auDa Accredited Registrar](https://www.drop.com.au/images/auda-logo-white.svg "auDa Accredited Registrar")](http://www.auda.org.au/) Our Partners [![](https://www.drop.com.au/images/logo-above.png)](https://www.above.com/) [![](https://www.drop.com.au/images/logo-addme.png)](https://www.addme.com/) [![](https://www.drop.com.au/images/logo-beontop.png)](https://www.beontop.com/) [![](https://www.drop.com.au/images/logo-help.png)](https://www.help.com/) [![](https://www.drop.com.au/images/trillion-2023-logo-1.svg)](https://www.trillion.com/) Copyright © 2008 - Drop.com.au Pty Ltd a [Trillion.com](https://www.trillion.com/) Company. All rights reserved.