--- title: Drop FAQs & Policies description: Drop FAQs & Policies --- [Skip to content](https://support.drop.com.au#main-content) [![logo-drop](https://support.drop.com.au/hs-fs/hubfs/logo-drop.png?width=160&height=46&name=logo-drop.png)](https://www.drop.com.au/) - About Show submenu for About - [About Drop.com.au](https://www.drop.com.au/about-drop.com.au.html) - [Contact Us](https://www.drop.com.au/contact-us.html) - [Help/FAQs/Policies](https://www.drop.com.au/help.html) - [Login](https://www.drop.com.au/my_account/index.php?rp=/login) Open main navigation Close main navigation - About Show submenu for About - [About Drop.com.au](https://www.drop.com.au/about-drop.com.au.html) - [Contact Us](https://www.drop.com.au/contact-us.html) - [Help/FAQs/Policies](https://www.drop.com.au/help.html) - [Login](https://www.drop.com.au/my_account/index.php?rp=/login) How can we help you? - There are no suggestions because the search field is empty. ### [Domain FAQs Answers to common questions about domain auctions, bidding, payments, transfers, and domain lifecycle.](https://support.drop.com.au/domain-faqs?hsLang=en-au) - 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[Domain Password Recovery (EPP Auth Code)](https://support.drop.com.au/domain-password-recovery-epp-auth-code?hsLang=en-au) - [Cancellation Policy](https://support.drop.com.au/cancellation-policy?hsLang=en-au) - [Refund Policy](https://support.drop.com.au/refund-policy?hsLang=en-au) [See more](https://support.drop.com.au/policies?hsLang=en-au) ### [ICANN Policies Outlines global ICANN rules for domain registration and management, ensuring compliance across extensions.](https://support.drop.com.au/icann-policies?hsLang=en-au) - [ICANN Policies](https://support.drop.com.au/icann-policies?hsLang=en-au) [See more](https://support.drop.com.au/icann-policies?hsLang=en-au) ### [auDA Policies (since 12 April 2021) Summaries of current auDA rules governing .au domain registrations, transfers, renewals, and eligibility.](https://support.drop.com.au/auda-policies-since-12-april-2021?hsLang=en-au) - [auDA Policies](https://support.drop.com.au/auda-policies?hsLang=en-au) [See more](https://support.drop.com.au/auda-policies-since-12-april-2021?hsLang=en-au) ### [Legacy auDA Policies (before 12 April 2021) Archived references to older auDA domain policies that have since been updated or replaced.](https://support.drop.com.au/legacy-auda-policies-before-12-april-2021?hsLang=en-au) - 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